Privacy Policy

Privacy Policy

Last Updated: 21/02/2025

At Brothers Home Improvement (“we,” “our,” “us”), we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and disclose your personal information when you visit our website https://bhimprovement.co.uk (“Website”) or engage with our services.

By using our Website or providing your personal data to us, you consent to the practices outlined in this Privacy Policy. Please read it carefully to understand how your personal data will be treated.

1. Information We Collect

We may collect and process the following personal data:

  • Personal Identification Information: Name, email address, phone number, address, etc., when you contact us, request a quote, or interact with us directly.

  • Technical Data: Information about your device, browser, and usage of our Website, such as IP address, browsing behavior, and site activity. This data is collected through cookies and similar tracking technologies.

  • Communication Data: Records of any correspondence you have with us, such as emails, phone calls, or other forms of communication.

2. How We Use Your Information

We use the personal data we collect for the following purposes:

  • To provide, manage, and improve our services to you, including home improvement consultations, quotes, and project management.
  • To communicate with you about our services, respond to inquiries, and send service updates or marketing communications (with your consent where required).
  • To improve our Website’s performance and user experience through analytics and tracking.
  • To comply with legal obligations, resolve disputes, and enforce our agreements.

3. Legal Basis for Processing Personal Data

We process your personal data based on the following legal grounds:

  • Consent: When you provide your information voluntarily, such as through forms or communication.
  • Contractual Necessity: When the processing is required to provide our services to you or perform a contract.
  • Legitimate Interests: We may process certain data for our legitimate business interests, such as improving services and marketing.
  • Legal Obligation: When we need to comply with legal requirements or regulations.

4. Sharing Your Information

We will not sell, rent, or trade your personal data to third parties. However, we may share your information in the following circumstances:

  • Service Providers: We may share your information with trusted third-party service providers who assist in delivering our services (such as IT support, website hosting, etc.). These third parties are obligated to protect your data and use it only for the purpose of providing their services.

  • Legal Requirements: We may disclose your information if required by law, to comply with legal processes, or to protect our rights, property, or safety, or that of our clients or others.

5. How We Protect Your Information

We take appropriate technical and organizational measures to safeguard your personal data. While no method of transmission over the internet or electronic storage is completely secure, we strive to use commercially acceptable means to protect your personal data.

6. Your Data Protection Rights

Under UK data protection law, you have the right to:

  • Access: Request a copy of the personal data we hold about you.
  • Rectification: Request correction of any inaccurate or incomplete data.
  • Erasure: Request that we delete your personal data, subject to certain conditions.
  • Restriction of Processing: Request that we limit how we process your data under certain circumstances.
  • Data Portability: Request that we provide your data in a structured, commonly used, and machine-readable format.
  • Objection to Processing: Object to the processing of your data in certain cases, such as for marketing purposes.

To exercise any of these rights, please contact us using the details provided below.

7. Cookies

We use cookies and similar tracking technologies to enhance your experience on our Website. For detailed information on how we use cookies and how you can control them, please refer to our Cookie Policy.

8. Third-Party Links

Our Website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to read their privacy policies before submitting any personal data.

9. Data Retention

We will retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including to meet legal, accounting, or reporting requirements. Once it is no longer needed, we will securely delete or anonymize your data.

10. Children’s Privacy

Our Website and services are not intended for children under 16, and we do not knowingly collect personal data from children. If we learn that we have inadvertently collected personal data from a child under 16, we will take steps to delete that information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date. We encourage you to review this policy periodically for any updates or changes.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or how we process your personal data, please contact us:

Brothers Home Improvement Ltd
14 Field End, Farnham, Surrey, GU9 9HZ
info@bhimprovement.co.uk
+44 7735695559